Shipping Policy
Last updated: March 2026
1. Shipping Coverage
We currently ship across India. Orders are dispatched from our facility and delivered through our trusted logistics partners.
2. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email/SMS notification once your order has been dispatched.
3. Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Metro cities (Delhi, Mumbai, Bangalore, etc.) | 3–5 business days |
| Tier 2 & Tier 3 cities | 5–7 business days |
| Remote / rural areas | 7–10 business days |
Delivery timelines are estimates and may vary due to factors beyond our control, such as weather, holidays, or logistics delays.
4. Shipping Charges
- Shipping charges, if applicable, are calculated at checkout based on your location and order value.
- Free shipping may be available on orders above a certain value — check the checkout page for details.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS. You can also check your order status by logging into your account on our website.
6. Packaging
All products are carefully packed to ensure they reach you in perfect condition. Our ghee is packed in food-grade, leak-proof containers and cushioned for safe transit.
7. Undelivered / Returned Shipments
- If a delivery attempt fails due to incorrect address, unavailability, or refusal, the shipment may be returned to us.
- In such cases, we will contact you to arrange redelivery. Additional shipping charges may apply.
8. Contact Us
For shipping-related queries, reach out to us at info@truerasoi.in or call +91 8981557147.