Privacy Policy

1. Introduction

True Rasoi ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truerasoi.in or place an order with us.

2. Information We Collect

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order history and preferences

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on the website
• Referring website or source

3. How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your orders, deliveries, and account
• To send promotional emails or offers (only with your consent; you may opt out at any time)
• To improve our website, products, and customer experience
• To comply with legal obligations

4. Payment Information

All payments are processed securely through Razorpay. We do not store your credit/debit card details or banking information on our servers. Payment processing is subject to Razorpay's own privacy policy and terms.

5. Sharing of Information

We do not sell your personal information. We may share your data with:

• Logistics partners — to deliver your orders (name, address, phone number).
• Payment gateway — Razorpay, for processing transactions.
• Analytics services — such as Vercel Analytics, to understand website usage (anonymised data).
• Legal authorities — if required by law or to protect our rights.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage cookie preferences through your browser settings.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications

To exercise any of these rights, contact us at info@truerasoi.in.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@truerasoi.in.