Cancellation and Refund Policy

At True Rasoi, customer satisfaction is our priority. Please read our cancellation and refund policy carefully before placing an order.

1. Order Cancellation

• You may cancel your order before it has been dispatched by contacting us at info@truerasoi.in or calling +91 8981557147.
• Once the order has been shipped, it cannot be cancelled. You may, however, initiate a return after delivery (subject to the conditions below).
• If we are unable to fulfil your order due to stock unavailability or other reasons, we will notify you and issue a full refund.

2. Returns

• We accept returns only if the product is damaged, defective, or incorrect.
• To initiate a return, contact us within 48 hours of delivery with your order details and clear photos/videos of the issue.
• Products must be unused and in their original packaging for returns to be accepted.
• Since our products are perishable food items, we do not accept returns for change of mind or taste preference.

3. Refund Process

• Once we receive and verify the returned product (or photos/videos of the issue), a refund will be initiated.
• Refunds will be processed to the original payment method within 5–7 business days.
• In some cases, we may offer a replacement instead of a refund, subject to product availability and your preference.

4. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of mind after delivery
• Product used or opened (unless defective)
• Incorrect shipping address provided by the customer
• Delivery refused without valid reason
• Return request raised after 48 hours of delivery

5. Shipping Charges on Returns

If the return is due to a defect or error on our part, we will bear the return shipping cost. For all other eligible returns, the customer may need to bear the return shipping charges.